Privacy Policy
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Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated: January 2026
Introduction
Lucia Water Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a free water test or consultation
- Fill out a contact form on our website
- Subscribe to our newsletter
- Call or email us for service inquiries
- Purchase or request information about our products and services
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Property information (for water testing and installation purposes)
- Payment information (processed securely through third-party payment processors)
- Service preferences and communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address and browser type
- Operating system and device information
- Pages viewed and links clicked
- Time and date of visits
- Referring website addresses
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Delivery: To schedule water tests, provide consultations, install water treatment systems, and deliver our services
- Communication: To respond to your inquiries, send service updates, and provide customer support
- Marketing: To send you newsletters, promotional materials, and information about our services (with your consent)
- Improvement: To analyze website usage and improve our services, website, and customer experience
- Legal Compliance: To comply with applicable laws and regulations
- Safety and Security: To protect against fraud, unauthorized access, and other illegal activities
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email service providers)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
- Protection: When we believe disclosure is necessary to protect our rights, your safety, or the safety of others
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure servers and databases with access controls
- Regular security assessments and updates
- Employee training on data protection and privacy
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you
- Correction: You can request that we correct inaccurate or incomplete information
- Deletion: You can request that we delete your personal information (subject to legal obligations)
- Opt-Out: You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly
- Data Portability: You can request a copy of your data in a portable format
To exercise any of these rights, please contact us using the information provided below.
6. SMS/Text Messaging
When you opt in to receive SMS/text messages from Pasteur Water System, the following applies:
- Data Collection: We collect your phone number and SMS consent status when you opt in to our messaging program
- Data Usage: Your phone number is used solely to send you service notifications, appointment reminders, and alerts you have consented to receive
- Data Sharing: We do not sell, rent, or share your phone number or SMS consent information with third parties for their marketing purposes. We may share your data with service providers who assist us in delivering SMS messages, bound by confidentiality agreements
- Data Security: Your phone number and consent information are stored securely with appropriate access controls
- Data Retention: We retain your phone number and consent records for as long as you remain opted in, plus a reasonable period afterward for compliance purposes
- Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message
- Consent: Your consent to receive SMS messages is not a condition of purchasing any goods or services
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small data files stored on your device.
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Lucia Water Solutions
Phone: 845-879-2900
Email: luciam@pasteurusa.com
Service Area: Tri-State Area (NY, NJ)