Terms & Conditions

1. Services Description

Lucia Water Solutions provides water testing, analysis, and purification system installation services, including but not limited to:

• Free in-home water quality testing and analysis
• Whole house water purification system design and installation
• Reverse osmosis and alkaline water system installation
• Water treatment system maintenance and repair services
• Commercial water treatment solutions

All services are subject to availability and may vary based on your location within our service area.

2. Free Water Testing

Our free water testing service includes:

• Complimentary in-home water quality analysis
• Professional consultation and recommendations
• Detailed water quality report
• No obligation to purchase

The free water testing is available to residential properties within our service area. We reserve the right to limit the number of free tests per household or property.

3. Pricing and Payment

Pricing

All pricing for products and services is provided through personalized quotes based on your specific water quality needs and property requirements. Prices are subject to change without notice.

Payment Terms

• Payment is due upon completion of service unless otherwise agreed in writing
• We accept cash, check, credit cards, and financing options (subject to approval)
• Financing terms are subject to third-party approval and separate agreements
• Late payments may be subject to additional fees as permitted by law

4. Installation and Service

Scheduling

Installation and service appointments are scheduled based on availability. We will make reasonable efforts to accommodate your preferred schedule.

Customer Responsibilities

You agree to:

• Provide accurate information about your property and water system
• Ensure access to installation areas
• Provide necessary utilities (electricity, water) during installation
• Clear the installation area of personal belongings
• Be present or have an authorized representative present during service

Installation Standards

All installations are performed according to industry standards and local building codes. We reserve the right to modify installation plans if site conditions require.

6. Maintenance and Service

Regular maintenance is recommended to ensure optimal performance of your water treatment system. Maintenance requirements include:

• Regular filter replacements as recommended by manufacturer
• Annual system inspections and servicing
• Prompt attention to system alerts or performance issues

Failure to maintain your system as recommended may void warranty coverage.

7. Cancellation and Refund Policy

Appointment Cancellations

You may cancel or reschedule appointments with at least 24 hours notice without penalty. Cancellations with less than 24 hours notice may be subject to a cancellation fee.

Order Cancellations

Equipment orders may be cancelled before shipment or installation. Once installation has begun, cancellation may be subject to fees for labor, materials, and restocking.

Refunds

Refund eligibility is determined on a case-by-case basis. Equipment must be returned in original condition. Installation services are generally non-refundable once completed.

8. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount paid for the specific service or product
• We are not liable for indirect, incidental, special, or consequential damages
• We are not liable for damages resulting from improper use or maintenance
• Water quality results are based on testing at time of service and may vary
• We cannot guarantee specific water quality outcomes due to variables beyond our control

9. Indemnification

You agree to indemnify and hold harmless Lucia Water Solutions, its officers, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of our services.

10. Service Area

Our services are available within a 60-mile radius, primarily serving:

Service outside these areas may be available upon request and subject to additional fees.

12. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Lucia Water Solutions or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

13. Dispute Resolution

Informal Resolution

We encourage you to contact us first to resolve any disputes informally. Most concerns can be resolved quickly through direct communication.

Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

Jurisdiction

Any legal action related to these Terms shall be brought in the state or federal courts located in New York, and you consent to the jurisdiction of such courts.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.